Upon booking your appointment, within your confirmation booking email, you shall be given a link to a vital pre-appointment Infectious Disease Exposure eForm and Health questionnaire Both need to be completed and sent back to me prior to arriving for your appointment. If you fail to complete these eForms prior to your appointment, you will be required (by law) to complete the eForm at your appointment.
Pre-Appointment Infectious Disease Exposure Questionnaire
When you arrive
When you arrive for your appointment please park on the drive in front of the gate and remain in your car. I will come and collect you once the clinic has been thoroughly cleaned. I have allowed 30 minutes between appointments for this. You shall need to arrive at your appointment alone, this includes dogs but excludes medical dogs. If you are the parent of a child (under 18 years) and live in the same household you are both welcome to the appointment with the necessary PPE (Mask).
Before stepping out of your car
When I come and collect you from your car I will need to check your temperature prior to your access to the property. The temperature gauge is a non-contact forehead gauge of which only I shall touch. Avoid having the heating on in your car or drinking a hot drink prior to your appointment as we may get a false-positive temperature test results which will lead to a decline of your appointment. If your temperature is raised, your appointment shall be cancelled and rescheduled for another day.
Your Personal Protective Equipment (PPE)
Please make sure you have your own face mask and you are wearing it prior to stepping out of your vehicle for your appointment. You will need to wear your face mask throughout your appointment. The inability to socially distance during our appointments increases our risks and therefore the protocol needs to be adhered too to protect both of us and our families.
Whilst in the Clinic
There are refreshments and toilet facilities are available on site. If your health means you need to consume food/drink regularly, we can pause your appointments for you to take rest-bites in the garden. Where and when possible, windows, fans and door will be open to increase ventilation.
Payment and rebooking
When you are making your appointment with me, payment will need to be taken online to secure your booking. No cash or credit cards will be accepted at your appointment. After your appointment we shall make the decision on if and when your next appointment will be. Currently, my private clinic is only open 2 days a week.
